great for beginners, less so if you want quick responses
I found the training and onboarding pretty smooth overall but honestly the responsiveness varied a bit. When I first signed up, the people were quite friendly and answered my questions quickly enough, which helped me get comfortable with the software and the calling tools like the dialer. The database setup took a little extra time because sometimes the replies to my doubts got delayed, though eventually everything was sorted. It suits someone who has the patience to wait for their queries and wants detailed explanations, but if you're expecting instant help during onboarding, it might be a bit frustrating. What helped was the regular automatic updates that kept the software fresh, and the telephonic support was mostly reachable, even if not lightning fast. The payment and invoicing process was straightforward too, so little stress there. In summary, the onboarding lays out well, the training content is clear, but be ready for occasional waits during support interactions. That's my overall take on it.