Got what I needed in the end, nothing fancy
I found the support to be mostly self-service, which actually suited me fine. The documentation and training materials were quite comprehensive, so I didn’t have to reach out much. When I did need help, responses came eventually though not instantly. The telephonic support was available but I preferred to try and figure things out myself, which was manageable after getting used to the dashboard. The onboarding was smooth enough, though it did require some time to become fully comfortable with the dialer and database features. Automatic updates seemed to happen quietly in the background so I didn’t notice disruption. Overall, the outcome was that I got things set up as I needed and the process wasn’t too painful, even if it wasn’t particularly engaging.