Got what I needed but will probably ask help again
When I first signed up for the WFHI software, the sales process seemed straightforward enough. I received enough information to make a basic decision, and the initial sign-up and payment steps were clear without much confusion. However, as I started using the calling tools and dialer, I realized just how much guidance I would need to effectively use the platform. The training offered was somewhat helpful but left a lot of questions unanswered about integrating the database feature smoothly with my workflow. The onboarding flow was not as intuitive as I expected for software meant for remote work. I had to repeatedly contact telephonic support to clarify things, which only worked out okay because the people on the other end were patient, even if their responses sometimes felt scripted or slow. While the automatic updates were mostly seamless, a few of them disrupted my settings temporarily, and I felt that better communication about these changes would have made my experience less frustrating. Looking ahead, I think I will definitely need assistance again next time I try to implement new features or do significant configuration changes. The invoicing and payment process is one of the few parts that functioned smoothly without issue, and I didn't need extra help there. Overall, it's workable for getting the job done, but don't expect it to be super hassle-free or foolproof the first time around if you’re using it solo and depending heavily on the tools without much prior experience.