Got what I needed but not without effort
Looking back, my experience with the sales and pre-purchase phase was a mix of both clarity and confusion. Initially, I found it somewhat difficult to locate the exact information I was searching for because the website layout had many sections that seemed to overlap. However, once I managed to navigate through, the relevant details about the software features and training were adequately presented. The sign-up process was straightforward, though the payment options took me a bit of extra time to understand since there were multiple modes available. Over time, I realized that some of the automatic update information was only accessible after I had already started using the product. This made me wonder if there could have been a more consolidated place for all important pre-purchase details. On the positive side, the telephonic support was helpful when I called to clarify doubts about the dialer and database functionality, even though I needed to explain my issues more than once. After using the software for a while, I feel it does deliver on what it promises, but the initial steps to get trained on the tools required patience and self-exploration. So overall, while I was able to get what I needed, it was not a completely smooth ride from the start.