Got what I needed but not in the easiest way
Going through the steps for support and communication was somewhat hit or miss for me. There were parts that flowed well, like the initial information that was provided about the different tools available. However, I felt like the support was a bit lacking in a structured approach. Sometimes I’d find myself looking for answers that should have been clearly laid out at the start, particularly when I needed guidance on using the database effectively. Additionally, I felt there could have been better sign-posting throughout the process. While I did eventually find most things, a bit of direction would’ve saved a lot of time. The customer support did respond promptly when I reached out, but I had to take a few extra steps myself to get comprehensive answers. It’s not that the support was bad; it just lacked some polish in how easily accessible information was. In conclusion, while I appreciate the effort, I think clarity and organization could benefit a lot of users like me navigating the initial stages.