Got what I needed after some waiting
My interactions with the sales and pre-purchase team resulted in a positive outcome, although it did take a bit longer than I initially hoped. Throughout the process, I noticed some repetitive questioning which extended the waiting time a little. However, the team was warm and informative, which helped ease any impatience I felt. In the end, I received the clarifications and information I was looking for before deciding to proceed. The volume of communication was a bit more than I expected, but it did help ensure that all my doubts were thoroughly addressed. Overall, the experience was satisfactory as I was able to make an informed choice, but I might have preferred a bit more streamlined exchange with fewer repeats and delays in getting the final answers I needed.