Got What I Expected, Mostly, With Good Responsiveness
My impression of the training and onboarding process was mostly positive, especially because the team behind it was quite responsive whenever I needed to clarify something. I expected a fairly standard introduction to the software, and I got that, but the way they tailored some advice to my usage stood out. The only drawback was that in a couple of sessions, the response time lagged slightly which made me wait longer than anticipated. Still, the telephonic support made up for some of these delays by giving me detailed answers and instructions. The training content was thorough and easy enough to digest alongside live demonstrations. So while not flawless in timing, the overall approach met my expectations and set me up well to use the database and dialer features on a daily basis without confusion or frustration.