Got what I expected mostly, but order felt off
I followed your onboarding steps pretty closely and overall it was clear enough. The sign-up, invoicing, and payment flow were simple as expected. Training modules came next, and they covered basics well but jumped too quickly from the database feature to calling tool setups. I found it odd because I had to backtrack and spend extra time learning the dialer separately. The telephonic support helped clarify some issues but it felt reactive rather than proactive. Automatic updates were seamless and didn't disrupt work. The order of steps could be improved so users aren't left wondering why certain tools weren't introduced logically. Still, I would say the support communication was acceptable overall and got me through setup. The software itself runs smoothly during workflows and calling sessions. It just felt like the onboarding sequence didn't match what I assumed would be the best learning path. So my main criticism is the order of training materials and setup steps. Everything else met expectations quite nicely.