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WFHI review

Got to final steps but order was all wrong

2 out of 52 of 5Verified customerTraining and onboarding

Got to final steps but order was all wrong

I reached the later stages of the training program and was optimistic about the process, but the sequence of steps felt poorly organized. For example, I was asked to configure the calling tools before having a clear understanding of the database setup, which made me retrace my work later. The steps prior to that felt like a jumble of scattered instructions, though to be fair, some of the video tutorials were decent. It didn't help that explanations jumped from one feature to another without establishing a logical flow. The invoicing and sign-up process thankfully went smoothly, which was one good outcome in an otherwise haphazard onboarding experience. Overall, I would say that the steps should be re-ordered to make the whole process sensible rather than confusing at key moments.

Dhara BhatiaArunachal Pradesh, IndiaExperience: Published:
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