Got things mostly sorted, but a bit of a learning curve
So, jumping into the WFHI software, I found the support basically solid overall. They do have help available, and some of the telephonic support calls really cleared up a few things for me early on. But honestly, I felt like a lot of the finer details I had to figure out myself, especially when it came to using the calling tools and dialer features. There was some trial and error while setting up the database and getting my workflow smooth. I can't say they left me stranded, but I wish the onboarding had been a bit more hands-on or guided rather than leaving some of it for the user to puzzle out. That said, once I found my footing, the automatic updates seemed to work quietly in the background without bugs disturbing me, which was nice. Paying for the service was straightforward, with easy invoicing and payment options. Overall, it turned out pretty well—I’m pleased, though I expect a little more hand-holding could help others like me who aren’t naturally tech-savvy with remote workflow software.