got the needed support after waiting
I contacted support to resolve some technical issues I was facing during the initial setup of the software. While the response time was longer than expected in some cases, eventually I was able to get the required guidance that allowed me to continue working with the calling tools and the database features. The telephonic assistance was adequate, and the staff followed standard procedures to help me. Invoicing and payments were processed in a routine manner with no special concerns. The training materials were available but required self-driven effort to utilize effectively. Overall, the support was enough to keep me operational, but the experience was not remarkable in any positive or negative way. I can say that I got the needed help in the end, but the process was somewhat slow and lacked personalized touches.