Got the issue sorted in the end

Hey, so I was trying to get help with some issues I faced in the software and honestly, the support steps were a bit all over the place at first. Like, they told me to try some troubleshooting that didn't really suit the problem I described initially, so I had to clarify again. Eventually, after a couple of calls, the sequence of steps made more sense and they guided me through fixing it properly. It wasn't the smoothest flow, but in the end, the solution was clear and worked fine. The communication felt kind of casual, which made it easier to explain my problem even though the order of help felt a bit random at points. So yeah, the issue got resolved, just the process could have been a bit better planned or explained from the start.