4 out of 54 of 5Verified purchaseSupport and communication
Got the info, understood eventually
I had to explain a lot of the setup steps multiple times, which got a bit tiring. The support staff was patient but sometimes not fully clear in their explanations about the database feature and dialer configuration. After a few calls, I finally grasped how the automatic updates function and how to integrate the software with my workflow. It's effective now, but the initial miscommunication cost extra time. The software itself is solid, and once it's set up properly, it reduces manual effort. So, despite the rough start in support communication, I did manage to get everything running well enough to meet my workflow needs.