Got the info I needed, but a bit of waiting wasn't great
I was focused on setting up the calling tools through the sales and pre-purchase process, and overall the software did enable me to access what I needed with few problems. There was some repetition in the explanations during sign-up, and I found myself waiting a little longer than expected on calls with telephonic support, which felt repetitive at times. Still, the database feature integrated fairly well with my workflow, making it efficient to keep contacts organized. The automatic updates pushed improvements smoothly without much hassle, so I felt assured that the software keeps improving. One minor drawback was that sometimes the dialer froze during long calling sessions, which meant I had to restart, affecting continuity. Nonetheless, the payment process and invoicing worked as anticipated without surprises. I think overall the product fills the requirements for running remote workflows, even though a bit more streamlining during onboarding and fewer delays would have improved the experience. The core functions were there and useful. In summary, this software mostly did the job I wanted, requiring patience in some stages but delivering the key features.