got the help i needed, though some repeats and waits happened
The customer support was generally quite helpful, and I was able to resolve the questions I had fairly effectively. They guided me through troubleshooting the dialer and clarified some points about the database feature during remote sessions. The telephonic support reps were patient and friendly, which made the communication pleasant even when there were delays. However, the process sometimes felt like a bit of a loop. I had to repeat the same information a couple of times because the team changed between calls, and on a few occasions I waited longer than I'd hoped before getting a callback. The automatic updates worked smoothly, but explaining their impact in more detail upfront might have reduced my need to call in the first place. Despite these hiccups, I did come away with a pretty clear grasp of the software and felt supported enough to get going.