Got the hang of support after a few tries
Initially, when I started using WFHI’s software, I felt a bit on my own with support. The telephonic assistance was available, but I found that a lot of information wasn't directly provided right away, which meant I had to figure out quite a bit myself. After a couple of support calls, things began clicking — the staff explained better how to navigate the calling tools and the database features. Still, I wish the onboarding flow included a little more detailed guidance upfront to avoid that initial confusion. The balance between self-learning and getting help felt a bit uneven at first. But once I grasped the process, subsequent calls were more efficient and I appreciated the patience of the team. My small reservation remains that the training modules might benefit from being more comprehensive, so people like me don’t waste time guessing. Overall, I’d say the experience is manageable once you get past the initial phase, though some might prefer a more hands-on support system from day one.