Got the basics, but some parts need clearer explanation
The training and onboarding process provided a reasonable overview of how to use the database and dialer features. At first, I found some of the instructions in the training videos a bit abstract, especially regarding how the automatic updates influence workflow. The sign-up and invoicing procedures were straightforward and clearly outlined, which helped me get started without delay. However, when it came to the more technical aspects like syncing the calling tools with the remote workflow, the details were not always as clear as I’d hoped. Telephonic support helped clarify a few points, but I still felt like I had to piece together some steps on my own. In the end, I’m able to use most features, although it took a bit longer than I expected to reach that point. Overall, the explanation was sufficient to make progress, but there’s definitely room for making things more transparent or user-friendly in future training sessions.