Got support, but startup was slow
The support team eventually provided the information I needed to get started, but it took some time before I was able to use the software effectively. The onboarding steps were laid out, though I found the initial setup process longer than I expected. It was a straightforward process once it was explained, but the waiting time made it inconvenient. The calls to support were helpful when I reached them; their communication was clear and direct. Automatic updates and software features seemed comprehensive, but integrating them into my daily workflow required patience. The invoicing and payment steps went smoothly with clear guidance, however, it was the onboarding and first use that lagged. I understand complex software sometimes has a learning curve, but the pace at which I got operational was slower than I would have liked. The support continued to be responsive once engaged, so there was a good side along with the delays. So overall, the startup phase was longer, but the ongoing assistance was satisfactory.