Got stuck trying to find the database setup, not what I expected
I remember the moment when it all clicked—or rather, didn’t—for me was during initial setup when I tried to figure out how to use the database feature effectively. Before signing up, I expected a guided walkthrough that would help me connect every tool logically, including the dialer and calling system, with the database. The sign-up and invoicing were seamless, which I appreciated. But the software itself felt less intuitive. I struggled to find clear instructions, and the training felt quite generic compared to what I imagined. The automatic updates were running fine, but they didn’t contribute much to improving my painful onboarding phase. When I called support, I got decent assistance, though there was a slight delay in response time, which was frustrating. Overall, the setup process did not match my expectations of a tightly integrated, step-by-step experience. It felt like I had to puzzle some of it out on my own rather than rely on thorough guidance. This was the moment it became clear the product might not fully align with what I had hoped for in ease of adoption.