Got stuck for too long without clear support guidance
Starting with WFHI's software and training was not as smooth as I had hoped. At first, I thought the onboarding would be straightforward, but it took much longer than expected to get the calling tools and dialer set up properly. The training materials felt a bit scattered, and I often found myself guessing at next steps rather than being clearly guided. The database feature was available, but without proper introduction, I wasn't sure how it was supposed to fit into my workflow, which made progress slow. I kept trying to reach out to telephonic support, but waiting times were longer than I’d expected, and when I finally got through, the responses were not always clear enough to solve the issues promptly. The automatic updates seemed to happen without any notice, which sometimes interrupted my setup process, causing additional delays. Signing up and paying was fine, but that early friction in getting going made the whole experience less satisfying. I wish there had been a more structured path, perhaps with clearer checkpoints during onboarding, which could have helped avoid spending time stuck on basic setups. Despite all that, I’ll give them credit that once I got past those early hurdles, the software started to feel more manageable. Still, I feel something important was missing in that critical first stage to make the experience truly hassle-free.