Got started quickly but missed a bit of hand-holding
Hey mate, just wanted to share how things went when I got started with WFHI’s support. Honestly, once I signed up, the first few calls to get the dialer and database setup just clicked. I mean, it was pretty smooth and support helped clear up my questions fast enough. But I did feel a little something was missing though. Like, okay, the telephonic support is there and quick, but maybe a little more hand-holding in the first day or two, like a walk-through call would have helped. They explained the automatic updates but I didn’t really feel a push on how to integrate the software fully into my workflow; I had to figure some of it out myself. The invoicing and payment processes were straightforward, the system did everything automatically. So yeah, it was a good start and I was mostly up to speed within a day, yet I’m thinking a brief guided tour could’ve made it easier for someone like me who’s new to this whole thing.