Got started quicker than I thought but missing clearer guidance
When I first signed up for the software, I expected a longer wait before I could really start using everything. But surprisingly, the onboarding was relatively quick, and I was able to navigate the database feature and get the dialer working within a few days. The automatic updates helped keep the software current without much effort, which was a plus. However, I did feel that there was a lack of clearer guidance about some advanced features. The telephonic support was reachable but sometimes seemed to fall short in delivering in-depth explanations, which slowed me down a bit. Despite that, the invoicing and payment process was straightforward with minimal hassle. All in all, the entire process of getting going was quicker than anticipated, but I would have appreciated more detailed walkthroughs. So, while I’m satisfied with how it went, there is definitely room for improvement in user orientation.