Got started eventually but it was slower than hoped
The training and onboarding process for the software took quite a while to get through, and that's where I found it frustrating. The initial sign-up was simple, but after that the training materials didn’t feel very organized, and I wasn’t sure if I had completed all the required modules before using the dialer. It took me a few days to actually feel comfortable making calls because I was constantly flipping back to the database feature instructions. Even then, I noticed some gaps in how the automatic updates interacted with the tools I was using, so I had to experiment a bit on my own. On the plus side, the telephonic support was available when I called with issues and got back to me relatively quickly. Still, I would have appreciated a more streamlined onboarding to reduce the back-and-forth. By the time I was fully up and running, it felt like more effort than I expected for downloaded software.