Got started eventually, but it took a bit of waiting
I wasn’t sure at first how quickly I’d be up and running with WFHI after signing up. The initial sign-up and payment process was pretty clear, but getting through the training and setup took longer than I expected. I had to spend time figuring out how to best use the database and dialer features for my workflow, which made me loose some momentum. The training helped, but not all the answers were immediately obvious, so I found myself going back to the learning materials more than once. The onboarding flow brought me in the right direction at least, but the actual hand-holding was minimal. Calling the support line did provide some help, although it sometimes took a few minutes to reach someone who could really assist. On the plus side, the automatic updates worked quietly, which meant the software stayed current without hassle. My main point is that while I got going eventually, it was a somewhat slow start because I needed to get comfortable with the tools myself rather than having everything laid out perfectly from day one. So I ended up feeling like I was doing a bit of the work to get the system ready to use properly. Overall, I’d say the experience was mixed but not bad.