3 out of 53 of 5Verified customerSupport and communication
Got started, but felt it took longer than it should
Overall my experience getting started with support was average. I reached out to their phone support several times during setup and found them polite and generally helpful. But it did take quite a while before I felt fully comfortable using the software and dialer tools. Some explanations were clear, yet others left me guessing, so I had to rely on trial and error more than I wanted. The training materials helped, though not all questions had immediate answers which was a bit frustrating. I’d say the pace was slower than I expected, and while I ended up getting on track, I do wonder if a more streamlined approach during onboarding might make customers feel more confident sooner.