got some good stuff but also a few surprises i wasn’t ready for
So before buying the software and training, I had certain ideas about how smooth the whole setup would be. The signup and invoicing were easy enough, and I liked how the dialer and calling tools integrated with the database. Training sessions also covered a lot, but I was surprised by how much I had to manage on my own after onboarding. Some parts felt less clear than I thought they’d be, especially around using the database for organizing contacts efficiently. I did find the automatic updates handy because they kept the software current without me lifting a finger. On the telephonic support side, it was okay—responsive but sometimes slow to get some answers. I guess I expected a little more hand-holding during the early days, which wasn’t quite there. On the bright side, the features themselves seem solid, it just requires a bit of patience and self-help to really get the hang of everything. Overall, good, but with a few things that caught me off guard.