Got set up eventually, ready to use now
The initial communication from support was standard; it took several days to receive all required onboarding information. Scheduling the training took some coordination. Despite this, once I accessed the dashboard and database, the software began functioning as expected. Some of the dialer tools needed adjustments before they worked well with my workflow. The updates were automatic, which reduced manual workload. After about a week, I was fully operational with the whole setup. The overall outcome is that the system is now ready for use, though the start was slower than I anticipated.