Got set up eventually but took longer than expected
The whole sales and pre-purchase process took more time than I initially anticipated. Signing up was fairly straightforward, and the initial guidance on how to use the software and dialer seemed clear enough. However, it took several days before I actually gained full access to all the features, which meant some waiting around that could have been avoided. Onboarding and training materials were available immediately but I couldn’t fully engage without the software access. The billing setup was uncomplicated, and invoices were sent regularly, but the delay in getting started impacted the overall experience. Support was available when I called but did not accelerate the setup time significantly. The database feature was promising once accessible, though getting to that point felt slow. So while in the end I was able to use everything as intended, the time lag meant my workflow paused longer than I would have liked before picking up. I am neutral about the total experience as setup speed is important but all features worked as expected once live. The process outcome was satisfactory but could improve in timeliness.