Got set up eventually but it took way too long
The whole process to get started was frustratingly slow. It took ages to understand the onboarding steps, and even with the training provided, it felt like I was left to figure out most parts alone. The software wasn't particularly intuitive at first, especially the calling tools and dialer features. Support was there, but their responses didn't speed things up enough. The database access and management took multiple tries to get right, which wasted more time. Automatic updates didn’t seem to help because I had to keep troubleshooting issues that popped up. Even the telephonic support was slow to pick up the exact problems I faced, so overall, I was stuck in this slow-moving limbo for far longer than expected. After all this, I did manage to start using the software but it was a slog to reach that point. The sign-up and payment were fine, but by then the delay had already set a poor tone for the experience.