Got my invoice but still not very confident about payment
You need to improve how you handle billing and payments because I finished the process feeling uncertain about it all. Your sign-up system did generate an invoice, which was fine, but there was a lack of clarity about the payment deadlines and methods accepted. It took me a while to figure out how to complete the transaction on my end, and your website didn't make the payment steps very transparent, which was frustrating. Though I was able to reach support by phone, the responses sometimes seemed scripted and didn't fully address my concerns about payment security or what happens if a payment is delayed. This uncertainty left me hesitant to use the software actively, even after securing access. Your platform has potential, but the billing and payment process needs to be more user-friendly and transparent so that customers like me feel confident each step of the way. Right now, I can't say I'm comfortable recommending it without reservations based on the experience I had.