Got my answers, but it took some patience
I contacted support with a question about the dialer setup and how the database sync was supposed to run automatically. At first, I had to explain my issue multiple times because it seemed the agents weren’t fully up to speed or the system was passing me around different departments. There were pauses between calls and a bit of repetitive back-and-forth which tested my patience. However, once I was connected with someone who understood the issue, the guidance was clear and precise. They helped me troubleshoot the sync, and it finally worked as intended. So despite the waiting and repetition, the outcome was positive since my problem was resolved. The whole interaction could have been faster, but the actual support quality was good when aligned with the right person.