Got mixed feelings about the sales steps
I felt pretty confused throughout the sales and pre-purchase process because things didn’t seem to be in a very logical order. They started explaining the software features before I even got a clear idea of what the overall workflow would look like. At times it felt like I was jumping from database details directly to invoicing without understanding how the calling tools integrated. I had to ask multiple questions to piece together how the training and onboarding would actually work. On the plus side, the invoicing and payment process itself was fairly straightforward and I got my invoices on time. I think if they organized the steps better to match someone’s natural learning curve, it would have made a huge difference. Right now, I ended up feeling a bit overwhelmed and unsure if it was the right fit before trying the actual software. The sales process left me uncertain because it felt fragmented rather than cohesive.