Got it when I realized support is mostly one-off
The conclusion I came to after using their telephonic support a few times is that it's mostly designed to help with the initial setup rather than ongoing support. At first, I called them to ask about integrating the dialer with my existing database, and the person was patient and walked me through the steps. After that, the flow became more about learning through the training modules themselves and the automatic updates handling most feature changes. Of course, if something comes up that's unusual, ongoing support is still available, but it doesn't feel like a service ready to hold your hand every day. The answering team was generally clear but sometimes repeated certain instructions instead of tailoring the advice for my specific problem, which felt a bit frustrating on repeat calls. Still, I appreciate they’re reachable by phone, which isn’t always common for software providers these days. Overall, the setup phase felt like the main priority of their support, with usual daily use expected to be more independent. That was when I truly grasped how self-sufficient I’d need to be once the training was done.