Got help but steps felt out of order
So the support experience was kinda mixed for me. I needed help setting up some of the calling tools and reaching the right databases without wasting time. When I first called, the agent seemed helpful but kept jumping between topics, making it hard to follow the steps logically. It didn’t feel like a clear progression from signing up to using the software efficiently; instead, I was getting instructions out of order which made the whole process a bit frustrating. But I’ll grant that the telephonic support was available and polite, and eventually I got through my issues. Maybe the system of automatic updates was also good because it meant I didn’t have to manually check for new features or fixes. The problem was mainly that the guidance didn’t line up smoothly, so it felt like I was piecing it together myself. Invoicing and payments were fine and didn’t cause any trouble, so at least that part worked well. Overall, I got help with what I needed, but it wasn’t as straightforward as I wanted because the steps weren’t in a sensible order and resulted in some wasted time during the calls.