4 out of 54 of 5Verified purchaseSupport and communication
Got going but support speed could be quicker
Signing up and getting started with WFHI wasn’t too complicated but took its own time which felt a bit longer than I expected. The initial technical setup, especially with the dialer and database features, required multiple calls with support. The team was friendly, and whenever I got through it was helpful, but sometimes getting a callback took longer than I’d have liked. The invoicing was straightforward though, and once the workflows were up, the automatic updates made things easier. Circling back, I guess the effort mostly came from waiting for support rather than the software itself being hard to use. So, I’m satisfied overall but still wish some processes could be speeded up a bit, especially for newer users trying to get going fast.