Got going but explanations left some gaps
After going through the training and onboarding sessions, I ended up understanding the basics well enough to use the software day to day. However, I can’t say everything was explained clearly or fully. Some of the instructions felt rushed or missing important details, which meant I had to figure out certain features or processes by trial and error afterward. Despite that, the training did provide a foundation that helped me get started and make calls using the dialer tool, which was essential. The database feature was introduced but not fully unpacked, so managing client info wasn’t as smooth as it could have been right away. On the positive side, the telephonic support was accessible and answered some of my questions when I reached out, although I had to wait a bit sometimes. I’m somewhat satisfied with the overall outcome since I am able to use the core functionalities now, but I wish the explanations during training were a bit more thorough. In the end, the software is functional for my needs, but it could have been a less bumpy ride.