got going after a bit of a wait
The overall support experience wasn’t lightning fast but in the end it led me to where I needed to be. I started using the software after a few calls and emails to the telephonic support team, who took some time to clarify a couple of points I needed about the database features and the dialer. Signing up was quite smooth, and invoicing didn’t cause much trouble either which was nice because it let me focus on learning the system itself. Once the training finally synced up with my actual workflow, it felt easier to keep things running. Automatic updates sometimes changed features without immediate notice, but the support helped me figure those out eventually as well. I appreciated the casual tone of conversations with assistance, it made the technical questions feel less daunting. So really, after a bit of an adjustment and some patience, I got used to all parts of the system pretty confidently. It took longer than I hoped but the outcome was that I could work productively using their software and calling tools. If you can give it some time, the setup works out fine in the end.