Got confident with the dialer but training on database needed work
After going through the WFHI onboarding and training, I felt confident using the calling tools and the dialer by the end of the sessions. The interface for making calls and managing conversations became familiar and easier to handle each day. However, when it came to the database feature, the training left me feeling less sure. The explanations were a bit rushed or sometimes vague around how to structure and update the database efficiently. I ended up spending extra time experimenting on my own to fill in those gaps. On the positive side, the automatic updates improved some interface elements without messing up my ongoing tasks. Signing up and paying was simple, and the invoicing process ran without issues. Telephonic support was available, but I didn’t call frequently since the basics worked well. Overall, while the dialer part of training clearly did its job well, I would have preferred a bit more guidance on the database system to match that same level of confidence. Despite this, the experience got me where I needed to be in terms of handling daily workflow without major problems, even if the database side felt shaky at first.