Got confident inside two calls max
I called support twice with some questions about using the dialer and syncing the database. Both times, the person on the line got right to the point and answered clearly, which gave me confidence quickly. It didn’t take long before I felt I understood the main processes well enough to work on my own. No long waits, no back and forth emails. The telephonic support definitely helped me cut down trial and error. When a software feature was confusing initially, a quick call cleared it up. After a couple of these calls, I wasn’t hesitant anymore. The automatic updates also kept things running smoothly without me worrying about manual installs. I’m satisfied with how smooth the communication was and how quickly my doubts were resolved overall. This helped me gain self-reliance using the WFHI product faster than I anticipated. To sum up, the whole confidence boost came in under an hour of direct telephone contact.