Got clarity on support hours only after first few calls
I found the support and communication from WFHI to be generally adequate, but it took some experience to understand how well it aligned with my actual working hours. At first, I assumed support would be fully accessible whenever I needed during my shifts, but soon realised there were specific hours for telephonic assistance that didn’t always match my schedule. This was a minor reservation because during those support times, the team was responsive and communicative. The calling tools and dialer worked fine throughout the week, and the automatic updates didn’t cause any problems, which I appreciated given how sensitive our workflows are. The database feature integrated well into what I was trying to build, but the occasional delay in support made me adapt my queries to off-peak times. The invoicing and payment process was clear and straightforward, so I didn’t encounter hassles there. So while I’m content with the overall service, the timing of available help wasn’t an ideal fit for me at first, which shaped my experience quite a bit.