Got answers but some gaps remain
I was expecting a bit more thorough support based on the pre-purchase materials, but what I found was a mix. On one hand, the telephonic help I received was prompt and explained the software features logically, which helped me navigate the sign-up and invoicing steps. On the other hand, some aspects of the training didn’t quite match what was promised; it felt like there were gaps in how to use the calling tools fully, and a few automatic updates introduced changes that weren’t well documented. I’ve mentioned this before in other forums, so I know I’m not alone in feeling a bit frustrated. Overall, the experience had helpful positives alongside some drawbacks I didn’t anticipate. I guess it’s an okay balance, but maybe not for those needing very detailed hand-holding.