Got about what I expected, with minor follow-up needed
My experience with the WFHI software pretty much matched what I expected going in. The access setup was straightforward enough, and I could usually log in and use the dialer without issues. However, after a few days, I did run into a few moments where the database syncing seemed unclear or didn’t happen automatically as anticipated. This meant I needed to reach out to support to clarify what steps to follow next. Thankfully, the telephonic support was accessible, though not instant, and the priority assistance did speed up the resolution compared to normal response times. I still anticipate I might need some help again if automatic updates introduce changes I’m unfamiliar with. The invoicing and payment steps were fairly typical and without surprises, though verifying the exact billing period took a little looking around in the dashboard. Overall, what they delivered aligns with the expectations I had from their explained onboarding and software features.