Got a response within a few hours, so not bad
I was pleasantly surprised at how quickly the support team got back to me with answers when I reached out with my questions. Usually, with such software tools and account issues, you expect to wait a day or two. But here, the people seemed to respond fairly promptly, within a few hours on average. They were polite and seemed knowledgeable which made the communication easier. That said, the time it took to get a full resolution was longer than I hoped because some queries needed escalation. Still, overall, the responsiveness was better than I have seen before with similar tech services, and the clarity of explanation helped me get through the onboarding steps without panic. I’m content with how the support people handled the process, even if it's not lightning fast all the time.