Got a fair picture of the service but some things weren't clear
When I first signed up, I had hoped that the sales explanations would be straightforward, because that's usually the make or break for me. The onboarding flow was somewhat clear; they did cover the basic steps, but I found some of the features, especially around the dialer and database integration, weren't explained with enough detail. I spent quite some time just trying to figure out how the call logging and automatic updates synced across devices. I was expecting more support during this initial phase, but the telephonic help line wasn’t very prompt for me, which slowed down my learning process. However, the billing and payment process was handled well and was transparent, so at least there was no confusion there. I’m still a bit unsure about how some of the calling tools work during extended use since the training didn’t dive deep enough. Overall, I feel like I got a mixed experience — something was done properly, but other areas remain a bit hazy, leaving me undecided about long-term usage.