Got a clear answer in the end but it was a mixed ride
When I first called support, I was hoping for quick and friendly help, and at first, that’s what I got. The person on the phone picked up pretty quickly and was polite. I explained my issue, which was about accessing the dialer smoothly during my remote sessions. They seemed to understand and gave me instructions to try. The tricky part was that the instructions didn’t fully line up with the software interface I had; it felt like they were using an older version or something. I had to ask a follow-up question because some details were missing or unclear. Eventually, after a second call and a bit of waiting, they did provide a solution that worked for me. So I got what I needed, though it took more effort and time than I expected. Communication was decent, but not as seamless as I thought it would be — a bit more training on their end for support might help future calls.