Good try but I’ll probably need help again next time
The sales process itself was clear enough, and I appreciated that the sign-up was simple. However, the pre-purchase explanations gave me some hope that the setup would be easy to manage by myself later on. Unfortunately, that wasn’t the case. I ended up needing help multiple times to understand the finer points of the software and support access. It feels like I’ve explained my issues already to a couple of people, but each time I still get stuck or confused by some part of the system. While the initial contact was polite and they did try to help, I’m weary now of having to reach out again soon if I want to keep things running smoothly. So although there were positives in how I could initially engage with WFHI, the downside is that I don’t feel entirely confident managing it alone yet, and I expect to need assistance again next time, which is rather frustrating.