Good training with pros and cons on self-learning
The training and onboarding with WFHI were a mixed bag. On the positive side, the core materials were clear and covered most of the key functions, such as dialing tools and database management. This helped me get started without too much difficulty, especially the step-by-step guidance during initial setup. However, I did find that a fair chunk of learning had to come from my own exploration afterwards. Some features weren’t well explained in the training, which meant I spent extra time figuring them out on my own, something not everyone might welcome. On the bright side, the autonomous learning encouraged me to understand the software more deeply, which can be an advantage in the long run. The telephonic support helped clarify a few points too, though it wasn’t always instantly available. Overall, the onboarding gave a good foundation, but preparing users for some self-driven adjustment alongside was clearly part of the approach. This balance might suit those who prefer diving into software but might frustrate users wanting more comprehensive guided training right from the start.