Good training, though some questions took time to answer
The training and onboarding experience was largely positive, with responsive people guiding me through the initial steps of using WFHI’s software. They were usually quick to respond to questions, which helped when setting up the call dialer and database features. Occasionally, though, I felt the responses weren't as immediate as I would hope, especially when I was trying to understand how automatic updates might affect my workflow. That said, the support team’s polite and clear communication made up for the occasional delays. The training setup would suit someone comfortable with learning at their own pace but who still wants access to help when needed. In other words, it may not be ideal for those who expect instant answers or a step-by-step hand-holding throughout. But overall, the experience gave me the confidence to use the software effectively in my daily routine. I’d say it’s well-balanced between autonomy and support, which works well depending on your expectations.