Good training moments but onboarding glitches were clear
The training sessions gave clear guidance on using the dialing tools and database. It helped me understand some workflow aspects better, especially the automatic updates that happen without interruption. However, when onboarding, a few steps failed to load properly, causing confusion. I had to spend extra time restarting the software, which broke the flow. The call tool setup took one long try to finalize and that wasted time too. On one hand, the online resources and telephonic support helped with clarifications on the software features. On the other, the onboarding flow itself felt rough because some materials were out of sync and instructions did not match the interface sometimes. Sign-up and payment worked fine with a clear invoice and confirmation. Overall, the training part was solid, but the onboarding glitches were frustrating and should be smoother for new users to avoid lost hours. I’d recommend improving those initial steps, but the software itself has promise if you can push through till it clicks.