Good training, handled issues reasonably
The training and onboarding process was generally positive, although there were moments when things did not go quite as planned. Initially, I encountered some confusion while navigating the dialer and call logging features; the instructions could have been clearer on a few points. However, I found that when I reported these issues, your support team was responsive and worked to help resolve them. The training sessions themselves were well-structured and covered the essentials needed for the software. I appreciated how they didn’t gloss over the complex parts, even if those segments sometimes felt a bit overwhelming for someone new. Although the onboarding flow had a few hiccups, such as some delayed responses during remote assistance, the overall tone was helpful and supportive. The automatic updates were applied smoothly and did not interrupt my use of the software. Payment and invoicing were clear, and signing up was managed without much hassle. In summary, the training did a good job of preparing me for daily use, and while there were small setbacks, I would say the experience overall was positive and useful when needing extra help.